Nutrition is more than just healthy eating. Dr. Michelle Barrow will assess your diet, health and lifestyle to determine your individual nutritional needs. Nutrition Consultations apply the science of nutrition to the generation of health. Diet and lifestyle recommendations aim to help support your biochemistry and physiology allowing your body to achieve optimum health.
- Consultations can be held in Wokingham, Berkshire or High Wycombe, Buckinghamshire. They can also be held at your home.
- Family consultations are an opportunity to understand and meet the nutritional needs for everyone in your family.
- With extensive experience of teaching, Michelle can also provide lectures and presentations on a variety of research and nutrition related topics for your courses and events.
We are all becoming more aware of the importance of nutrition in health. Food has the ability to promote health or disease and with the growing amount of nutritional information available doing the right thing can be challenging.
Complaints will be managed in a timely and professional manner. Resolution should be sought with Dr. Michelle Barrow in the first instance. The British Association for Nutrition and Lifestyle Medicine (BANT) complaints procedure can be utilised when other routes to resolve issues fail or the matter raises serious concerns. See BANT Complain form and Procedure here.
Privacy & GDPR
Health Generation (HG) understands that your privacy is important to you and that you care about how your personal data is used. HG respect and value the privacy of everyone who visits this website, www.healthgeneration.com (“Our Site”) and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.
Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
- “Account” means an account required to access and/or use certain areas and features of Our Site;
- “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out below;
- “Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003
- “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data, as defined by EU Regulation 2016/679 General Data Protection Regulation (“GDPR”).
Information About Health Generation (HG)
This site is owned and operated by Heath Generation Ltd.
Registered in England & Wales No: 4970438
Date of Registration: 20th November 2003
Proprietor and Data Manager (DM): Michelle Barrow
Postal & Trading Address: 64 Deeds Grove, High Wycombe. HP12 3NU.
Email address: email@example.com
HG is registered with the Information Commissioner’s Office England (ICO)
What Does This Policy Cover?
What is Personal Data?
Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
What Are My Rights?
Under the GDPR, you have the following rights, which we will always work to uphold:
b. The right to access the personal data we hold about you. Part 13 will tell you how to do this
c. The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete. Please contact us using the details in Part 15 to find out more.
d. The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have. Please contact us using the details in Part 15 to find out more.
e. The right to restrict (i.e. prevent) the processing of your personal data.
f. The right to object to us using your personal data for a particular purpose or purposes.
g. The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.
h. Rights relating to automated decision-making and profiling. We do not use your personal data in this way.
g. For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided..
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
What Data Does the Health Generation Website Collect?
Simply by visiting the HG website no personal data is collected. HG do not use automated means to process your requests. Depending upon your use of the HG website, HG may collect some or all of the following personal and non-personal data:
Information about your enquiry, preferences and interests;
Web browser type and version;
A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
Documentation related to course applications.
NB: Your personal data will only be shared by You with Us when using the call to action facilities on the HG website, including the use of the ‘get in touch’ requests.
How Do You Use My Personal Data?
Under the GDPR, HG must always have a lawful basis for using personal data. This may be because the data is necessary for us to contact you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it. Your personal data may be used for one or more of the following purposes:
Providing and managing your access to the HG website/s;
Personalising and tailoring your experience with HG;
Supplying products OR services to you.
Your personal details are required in order for HG to enter into a contract with you.
Personalising and tailoring our products OR services for you.
Communicating with you. This may include responding to emails or calls from you.
Supplying you with information by email AND/OR post that you have opted-in to (you may unsubscribe or opt-out at any time). For all non-automated opt outs please contact the DM.
With your permission and/or where permitted by law, HG may also use your personal data for marketing purposes, which may include contacting you by email AND/OR telephone AND/OR text message AND/OR post with information, news, and offers on our products AND/OR services. You will not be sent any unlawful marketing or spam. HG will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
HG do not use any automated systems for carrying out decision-making or profiling.
How Long Will You Keep My Personal Data?
HG will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept in accordance with the Data Protection Act 1998.
How and Where Do You Store or Transfer My Personal Data?
HG will only store or transfer your personal data within the European Economic Area (the “EEA”). The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein. This means that your personal data will be fully protected under the GDPR or to equivalent standards by law.
EXCEPT Where we transfer your data to a third party based in the US, this may be protected if they are part of the EU-US Privacy Shield (Google, Microsoft, Zoom, Dropbox). This requires that third party to provide data protection to standards similar to those in Europe. More information is available from the European Commission.
Please contact HG using the contact details for further information about the particular data protection mechanism used by HG when transferring your personal data to a third country.
The security of your personal data is essential to HG, and to protect your data, HG take a number of important measures, including the following:
- Industry standard encryption of passwords and personal data stored online
- Use of encryption and access restrictions on cloud storage services
- End to end encryption available for online conferencing software
- Industry standard encryption of any sensitive ‘special category’ data
Do You Share My Personal Data?
HG will not share your personal data with other companies in our group or third party companies, unless agreed with you.
HG may sometimes contract with third parties to supply certain products AND/OR services. These may include genetic and functional laboratories. In some cases, those third parties may require access to some of your personal data that HG hold.
If any of your personal data is required by a third party, as described above, HG will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law. .
If any personal data is transferred outside of the EEA, we will take suitable steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.
In some limited circumstances, HG may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
How Can I Control My Personal Data?
In addition to your rights under the GDPR, when you submit personal data via the HG website, you may be given options to restrict our use of your personal data. In particular, we aim to give you strong controls on our use of your data.
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
HG does not engage in unsolicited and bulk direct marketing via email, text or phone. HG will only contact you in response to your queries and requests.
Can I Withhold Information?
In relation to nutritional therapy consultations:
- You are responsible for contacting your GP about any health concerns.
- You must give permission for HG to contact your GP regarding any agreed aspects of my case.
- If you are receiving treatment from your GP, or any other medical provider, you must tell him/her about any nutritional strategy provided by HG. This is necessary because of any possible reaction between medication and the nutritional programme.
- It is important that you tell your nutritional therapist about any medical diagnosis, medication, herbal medicine, or food supplements,you areI am taking as this may affect the nutritional programme.
- If you are unclear about the agreed nutritional therapy programme/food supplementdoses/time period, you should contact my nutritional therapist promptly for clarification.
- You must contact your nutritional therapist should you wish to continue any specified supplement programme for longer than the original agreed period, to avoid any potential adverse reactions.
- Recording consultations using any form of electronic media is not allowed without the written permission of HG and/or Nutritional Therapist.
How Can I Access My Personal Data?
If you want to know what personal data HG have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
HG will respond to your subject access request within one month and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
All Cookies used by and on the HG website are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown an alert on the first visit for each unique device or if you clear you internet cache. By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the HG website may not function fully or as intended.
Certain features of the HG website depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. These Cookies are shown in the table below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. HG have taken great care to ensure that your privacy is not at risk by allowing them.
The following first-party Cookies may be placed on your computer or device:
Name of Cookie Purpose Strictly Necessary
wp-settings-time-2 WordPress cookie for a logged in user yes – but for administrators only
wp-settings- This is used to customize your view of admin interface, and possibly also the main site interface. yes – but for administrators only
9b0248204196b72db96fcfd122dfdccb Unique Site identifier no
The HG website uses analytics services provided by WordPress.org. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve the HG website and the products AND/OR services offered through it.
The analytics service(s) used by the HG website use(s) Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst HG use of them does not pose any risk to your privacy or your safe use of the HG website, it does enable HG to continually improve the HG website, making it a better and more useful experience for you.
In addition to the controls that HG provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third-party Cookies. By default, most internet browsers accept Cookies, but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access the HG website more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
Types of Cookies
All Cookies used by and on the HG website are used in accordance with current Cookie Law. HG may use some or all of the following types of Cookie:
1 Strictly Necessary Cookies
A Cookie falls into this category if it is essential to the operation of the HG website, supporting functions such as logging in, your shopping basket, and payment transactions.
2 Analytics Cookies
It is important for HG to understand how you use the HG website, for example, how efficiently you are able to navigate around it, and what features you use. Analytics Cookies enable us to gather this information, helping Us to improve the HG website and your experience of it.
3 Functionality Cookies
Functionality Cookies enable HG to provide additional functions to you on the HG website such as personalisation and remembering your saved preferences. Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.
Consent and Control
In addition to the controls that HG provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
The links below provide instructions on how to control Cookies in all mainstream browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
Safari (iOS): https://support.apple.com/en-gb/HT201265
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
How Do I Contact You?
To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details:
Email address: firstname.lastname@example.org
Telephone number: 01494 637747
Postal Address: as above.
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.